Frequently Asked Questions: Everything you need to know to enjoy your ultimate wellness experience at The Golden Tree Day SPA

For your treatment at The Golden Tree SPA, all you need is yourself and an open mindset for relaxation and well-being. We provide everything you need, such as towels, bathrobes, and toiletries. However, you are welcome to bring personal items such as a water bottle or special skincare products if you wish.

What should I bring with me for treatment?

To ensure we have your preferred appointment time and therapist available, we recommend booking your treatment at least one week in advance. Hotel guests receive priority same-day appointments. For special requests or during peak season, bookings should be made even earlier. However, we will always do our best to accommodate last-minute bookings.

How far in advance should I book my treatment?

We recommend arriving at The Golden Tree SPA at least 15-20 minutes before your scheduled treatment time. This will give you ample time to relax, familiarize yourself with the facilities, and complete any forms. Please note that arriving late may shorten your treatment time to avoid delaying the next guest.

How early should I arrive before my treatment?

If you need to cancel or reschedule a scheduled treatment, please notify us as soon as possible. Please note that cancellations less than 24 hours before the appointment may incur a cancellation fee.

What happens if I arrive late for my treatment?

Please inform us of any health concerns or conditions, including pregnancy, allergies, or injuries, that may affect your treatment when booking. This information will allow us to ensure the best and safest spa experience for you.

What health information should I share with the spa before my treatment?

Our professional therapists at The Golden Tree SPA are dedicated to providing you with a relaxing and healing experience. You can expect the utmost professionalism, discretion, and personalized treatment tailored to your individual needs.

What can I expect from my therapist?