Hi! I would like to hear your opinion as an experienced specialist: what do you think, in the conditions of rapid growth of e-commerce in 2025 — what is more effective today in terms of flexibility, costs and scalability: cloud call centers or traditional on-site call centers? Given the growing demands for personalization, fast processing of requests and integration with CRM, should companies completely switch to cloud solutions, or do on-site centers still have significant advantages?
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